Shipping Policy

At Manova Heritage, we aim to ensure that your furniture and home items are delivered safely, securely, and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Production Time

In-Stock Items: Standard in-stock orders are processed within 1 to 3 business days after receiving your order confirmation email.
Made-to-Order & Custom Furniture: Because our bespoke pieces are handcrafted to your specific selections, production times typically range from 2 to 4 weeks depending on the complexity of the design. You will receive progress updates regarding your order timeline.

2. Delivery Timelines

Once your order is processed or manufacturing is completed, estimated delivery times are as follows:

Domestic Deliveries (Egypt): 5 to 7 business days.
International Deliveries: 7 to 16 business days (depending on destination, courier services, and customs processing).

3. Shipping Rates & Delivery Methods

Shipping charges for your order will be calculated and displayed at checkout.
For large furniture items, specialized white-glove or freight delivery services may be utilized to guarantee safe handling.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number or delivery schedule details. You can use this information to check the status of your shipment.

5. Customs, Duties & Taxes (International Orders)

Manova Heritage is not responsible for any custom duties or import taxes applied to your order upon arrival at international destinations. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages & Delivery Issues

We take great care in packaging our products securely. However, if your item arrives damaged or defective:

Please inspect your package upon delivery before signing.
Report any damage to our customer care team within 48 hours of delivery with photos/videos of the damaged item and packaging.
Keep all original packaging materials and damaged goods for inspection and claim processing.