Return policy

Refund and Returns Policy

At Manova Heritage, we are dedicated to providing our customers with exceptional home furnishings and custom creations. To maintain the highest level of quality and preserve the craftsmanship of our products, we operate under the following refund and return terms:

1. Made-to-Order & Custom Items (No Returns or Exchanges)

Please note that returns or exchanges are not accepted for made-to-order, customized items, or items that have already been installed.

Our made-to-order furniture is tailored specifically to your preferences, dimensions, and selected materials, making them unique pieces that cannot be resold.
Once an order is placed and manufacturing/procurement begins (after 24 hours), it cannot be canceled, modified, or returned for a cash refund.
In the rare event that an exception is made for a made-to-order item, the refund will be issued in the form of store credit, valid indefinitely.

2. Return & Exchange Policy for In-Stock Items

If you purchase standard in-stock items, you may initiate a return or exchange under the following conditions:

Timeframe: You must contact us within 30 days of the delivery date.
Condition: Items must be in as-new condition, unaltered, uncustomized, and in their original packaging with proof of purchase.
Fees: Original and return delivery fees are non-refundable unless the return is due to a transit damage or manufacturing defect. A restocking fee may apply.

3. Order Cancellation Policy

Within 24 Hours: You may cancel or modify your order within 24 hours of placement for a full refund by sending a written notice to info@manovaheritage.com.
After 24 Hours: Cancellations requested after 24 hours are not accepted as raw materials and manufacturing processes start immediately. Any approved late cancellation may be subject to restocking fees or provided solely as store credit.

4. Quality Assurance & Damaged/Defective Items

Our team inspects every product before dispatch to ensure it meets our quality standards. In the unlikely event that your item arrives damaged or defective:

Please inspect your shipment upon arrival and report any issues or damages to our customer support team within 2 days (48 hours) of delivery.
Provide clear photographs/videos of the issue along with your order confirmation.
We will promptly review your claim and provide a resolution, which may include repair or replacement of the defective product at our discretion.

5. Natural Material Variations

We provide accurate product descriptions, dimensions, and finishes on our website. Please note that natural materials such as solid wood, natural fabrics, and marble feature unique graining, colors, and textures. Slight natural variations in appearance from digital previews or display items are expected and do not qualify as defects or grounds for a return.