Return policy

 

Can I reject an item upon delivery?

We encourage you to always inspect the product upon delivery and reject receiving it in the unlikely event of finding any visible damage or discrepancy. Reasons for rejection is as follow:

Rejection Reasons

Valid 

Invalid

Full Refund 

Wrong Color

 

Wrong Size

 

Wrong Material

 

Wrong dimensions

 

Defective Item

 

Packaging 

 

 

How can I return an item?

Should there be any damage due to the shipping, please contact us via our social media platform or email within 24 hours from delivery to report it using at least 3 pictures or 1 video presenting the damage to issue a return request for your item. (Terms & Conditions Apply).

Should there be any missing parts/defective products; it must be reported within 48 hours from the delivery date stating the nature of the damage/fault/shortage using 3 pictures or 1 video via our social media platform or email. (Terms & Conditions Apply).

All items are eligible for return only if any manufacturing fault was identified within the first 30 days from the delivery date. Please contact us via our social media platforms or email using at least 3 pictures or 1 video presenting the manufacturing fault to issue a return request for your item. (Terms & Condition Apply).

In case of Change of mind;

On Demand items are not eligible for Change of mind.

In Stock items can be returned within 14 days from delivery date only if the product accessories are complete, secured in the original packaging & the product is in its original condition.

 

 

 

 

 

 

All Return requests is validated by our specialized team to confirm eligibility. Examples for items not eligible for return is as follow:

  • On demand products or custom request items.
  • In stock items without original packaging or not sealed.
  • Items exceeded 30 days.
  • Items considered as a personal use (for hygiene issues) such as Mattress, pillow…etc.
  • Items identified as misuse.
  • Items that are not assembled by Manova Heritage team.

 

 

Manova Heritage provide installation for all products except for the following self-installation products: 

  • TV Units shelves 
  • Bathroom storage 
  • Tableaux 
  • Wall clocks 
  • Shelves 

 

 

How long will my refund take?

 

All refunds will be issued once item is picked and confirmed as Returned. Once Refund is processed it will take 5 to 14 working days (subject to change based on card issuer policy).

 

 

How do I receive my Refund?

Manova Heritage do not offer cash refunds.

Refund method is based on the payment method as follow:

 

Payment method

Refund Type

Cash

Bank Refund

Bank Transfer

Bank Refund

Fawry

Bank Refund

Credit Card

Credit Card

valU

Refund to valU account

 

 

Email address: our Email with our domin



Close My Cart
Close Wishlist
Close Recently Viewed
Close
Compare Products (0 Products)
Compare Product
Compare Product
Compare Product
Compare Product
Close
Categories